Privacy policy.

Who we are

This website is operated by Innovation Soles, Stockholm, Sweden, with offices in Dongguan, China and Ho Chi Minh City, Vietnam. Innovation Soles is the company behind the ALCMY Systems brand.

You can reach us at info@innovationsoles.com for any question about this policy or your personal data.

What we collect

When you contact us — through the sample-request form, by email, or by phone — we collect the details you choose to share: typically your name, company, email address and the content of your message.

We do not run accounts, newsletters or online checkout on this site, and we do not collect payment information here.

Why we collect it

We use your details only to respond to your enquiry, prepare samples or quotations you have asked for, and manage the business relationship that follows. We do not sell your data, and we do not use it for advertising profiles.

Cookies and analytics

This site uses a small amount of browser storage to remember your cookie preference. If we enable analytics or other optional cookies, they are only activated after you accept them in the cookie banner. You can change your choice at any time by clearing your browser storage for this site.

Who we share it with

Your enquiry may be handled by our team in Stockholm, Dongguan or Ho Chi Minh City, depending on where your project is produced. We do not share your details with third parties except where it is required to fulfil your request (for example a shipping partner for samples) or where the law requires it.

How long we keep it

We keep correspondence for as long as the business relationship is active, and for a reasonable period afterwards to handle follow-ups and legal obligations. You can ask us to delete your data at any time.

Your rights

You can ask us what personal data we hold about you, ask us to correct or delete it, or object to how we use it. Email info@innovationsoles.com and we will respond. If you are in the EU/EEA you also have the right to lodge a complaint with your national data protection authority — in Sweden that is Integritetsskyddsmyndigheten (IMY).

Changes to this policy

If we change how we handle personal data, we will update this page. The current version is always the one published here.